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Support Services Division
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The mission of the Support Services Division is to provide a variety of services to the Public, commissioned
officers, prosecutors, attorneys, insurance companies, city departments and other police agencies, primarily
of which is the maintenance and dissemination of records in compliance with applicable laws to protect the
privacy of citizens.
 | | Clerk Miriam Harris conducts a patdown |
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The Support Services Division is from 7:00
AM to 7:00 PM seven days a week. Authorized staffing consists of one support services manager,
five full-time clerk/matrons, and three cadets. All are civilian positions.
Activity of the Support Services Division fluctuates greatly, depending both upon the
demands of the public and assistance required by officers. Serving as the central
repository for police reports and related documents, police clerks process paperwork
for court, attorneys, detectives and other law enforcement agencies. It is through the
Support Services Division that members of the public can request copies of reports,
criminal history information, clearance letters, get fingerprinted, statistical
information, issuance of animal licenses, concealed weapon permits and federal
firearms licenses.
In February 2009, a new program was implemented which allowed individuals and
insurance companies to obtain accident reports via the internet, rather than contacting
the Records Division directly. As a result, more than 600 accident reports were
obtained directly, thereby reducing the workload while improving the service to the
public.
| Records Section Statistics |
2008 |
2009 |
% Change |
| Reports processed |
11,443 |
11,708 |
2% |
| Police reports written by support services staff |
117 |
64 |
-45% |
| Copies of reports sold, receipts processed * |
2,357 |
1,009 |
-57% |
| Bail receipts written and processed |
1,316 |
1,029 |
-22% |
| Home detention receipts written and processed |
534 |
588 |
10% |
| Individuals fingerprinted |
1,029 |
754 |
-27% |
| Permanent animal licenses sold |
268 |
291 |
9% |
| Temporary animal licenses sold |
29 |
34 |
17% |
| Concealed pistol licenses issued |
242 |
220 |
-9% |
 | Under special circumstances, police
cadets and clerks provide care
to young children |
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